Complaint Privacy Policy
Introduction
At Off Max Logistics LLC ("we," "our," or "us"), your privacy and satisfaction are our priorities. We are committed to adhering to the highest standards of compliance in our SMS/MMS messaging services. This Complaint Privacy Policy explains how we handle complaints related to our messaging services, ensuring transparency and alignment with industry and legal requirements.
1. Compliance with Messaging Regulations
- CTIA Messaging Guidelines
- The Short Code Monitoring Handbook
- T-Mobile’s Code of Conduct
- AT&T’s Code of Conduct
We aim to provide reliable messaging services while preventing spam, phishing, and unauthorized content.
2. Purpose of This Policy
- Outline procedures for submitting complaints regarding our SMS/MMS services.
- Ensure compliance with applicable laws, including TCPA (Telephone Consumer Protection Act).
- Protect the privacy and rights of customers and recipients.
3. How to Submit a Complaint
If you have concerns about our SMS/MMS services, please contact us through any of the following methods:
-
a. Submission Channels
- Email: Send your complaint to info@offmaxlogisticsllc.com.
- Mail: Address your complaint to Off Max Logistics LLC, 1430 Bradley Lane, Suite 102, Carrollton, TX 75007.
- Phone: Call our customer support at (888) 900-5874 Ext 1.
-
b. Information to Include
- Your contact information (name, phone number, email).
- A detailed description of your complaint (e.g., spam, unauthorized messages).
- Specific information about the message(s) in question, such as:
- Date and time received.
- Content of the message.
- Any relevant documentation or screenshots.
4. Handling Complaints
- a. Acknowledgment: We will acknowledge receipt of your complaint within five (5) business days.
- b. Investigation: Our compliance team will review and investigate your complaint based on applicable industry guidelines and internal policies. We may request additional information if necessary.
- c. Resolution: Once the investigation is complete, we will provide you with a written response outlining:
- Our findings.
- Any corrective actions taken (if applicable).
5. Opt-Out and Consent Management
- a. Opt-Out Requests: To stop receiving messages, reply with STOP, UNSUBSCRIBE, or follow the opt-out instructions in the message. We will honor opt-out requests immediately or within the legally required timeframe.
- b. Consent Verification: We ensure that all recipients have provided explicit consent before receiving SMS/MMS messages. If you believe you received messages without consent, contact us using the methods outlined above.
6. Prohibited Content and Campaigns
- Loan advertisements.
- Credit repair offers.
- Debt collection attempts.
- Content related to controlled substances or illegal activities.
If you receive prohibited content from us, report it immediately to info@offmaxlogisticsllc.com.
7. Privacy and Data Protection
- All complaints and associated data are handled per our Privacy Policy.
- Your data will not be shared with third parties except as required to address your complaint or comply with legal obligations.
8. Updates to This Policy
We may update this Complaint Privacy Policy periodically to reflect changes in regulations or practices. Updates will be posted on our website, and significant changes will be communicated to users as necessary.
9. Contact Us
If you have questions about this Complaint Privacy Policy or need assistance, please contact us:
- Email: info@offmaxlogisticsllc.com
- Mail: Off Max Logistics LLC, 1430 Bradley Lane, Suite 102, Carrollton, TX 75007
- Phone: (888) 900-5874, Ext. 1
Thank you for helping us maintain compliance and improve our services. We value your feedback and are committed to resolving your concerns promptly.